WHAT TO EXPECT

PET CARE WITH A HEART – YOUR FAMILY VETERINARIAN SERVING PETALUMA SINCE 1980

As a new client of our Pet Hospital in Petaluma, CA, you can expect our full attention to your pets’ needs. When you arrive for your appointment, you will be greeted warmly by our family (Dr. Elmar or Rex, Mama or Papa, Mom or Dad/Dr. Emilio) and we’ll usher you into an examination room after checking in your pet. In most cases, one of us will start by asking about your pet’s medical history, current condition and the reason for your visit. Then, either Dr. Elmar or Dr. Emilio will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted. This is a great time to ask questions. We want to make sure you’re completely comfortable with the information we’re providing. We will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. We will process your payment and schedule any needed follow up.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your human and animal family members!
Welcome to A.E.Z.R.!